Refund Policy

Return Window

You have 60 days from the date of delivery to initiate a return for any reason. Items must be unworn, unwashed, and in original packaging with tags attached. We do not accept returns on items showing signs of use, damage from wear, or missing original packaging components.

Free Returns

All returns ship free. Upon approval of your return request, we'll provide a prepaid return label via email. Print the label, attach it to your package, and drop it at any authorized carrier location. No out-of-pocket expenses, no restocking fees.

How to Initiate a Return

  1. Email info@gymsharkusshop.it.com with your order number and the items you wish to return.

  2. Specify your preference: refund to original payment method or store credit.

  3. Receive your prepaid return label within 24 hours.

  4. Ship your return within 7 days of receiving the label.

Refund Processing

Once your return arrives at our facility and passes inspection, refunds are processed within 5–10 business days. Funds appear on your original payment method according to your bank or card issuer's processing schedule. Store credit requests are fulfilled within 2 business days of return receipt.

Partial Refunds

If your return includes multiple items and some are ineligible (worn, damaged, missing tags), we'll issue a partial refund for qualifying items only. You'll receive an itemized breakdown via email before the refund processes.

Exchanges

We do not process direct exchanges. To swap sizes or colors, initiate a return for your original item and place a new order. This ensures the fastest turnaround and guarantees current inventory availability.

Non-Returnable Items

Final sale items are clearly marked on the product page. These items cannot be returned or exchanged unless defective. Defective merchandise is covered separately under our Customer Service Policy regardless of sale status.

Late or Missing Refunds

If 15 business days have passed since we confirmed your refund and you haven't received funds, first check with your bank or card issuer. Pending transactions can take additional processing time on their end. If the issue persists, contact info@gymsharkusshop.it.com with your return tracking number and we'll investigate immediately.

Price Adjustments

We do not offer price adjustments on previously purchased items if they later go on sale. Our pricing fluctuates based on inventory cycles; we encourage customers to shop when ready rather than waiting for potential discounts.

Complete return instructions and policy details are always available at gymsharkusshop.it.com/refund-policy.